Refund Policy and Terms of service

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Refunds

    1. Should a purchased item be faulty on opening the packaging, SimulatorCave will exchange the item subject to the customer reporting the faulty item on unboxing within 24 hours of receiving the item.
    2. A customer may choose to return an unwanted item within 7 days of purchase subject to a 20% handling fee applicable and subject to the item be returned in the original packaging and in full working order and without any visible or functional damage.
    3. Customer is responsible for shipping/courier services & insurance for such on all Returns for Refund.

Warranty on NEW items purchased

    1. Original Manufacturers warranties apply on all NEW units Sold as per the manufacturer’s terms and conditions.
    2. SimulatorCave will cover all costs and logistics involved in the event of an item needed to be returned to a supplier outside of South Africa for repair.
    3. Should a purchased item be faulty on opening the packaging, SimulatorCave will exchange the item subject to the customer reporting the faulty item on unboxing within 24 hours of receiving the item.
    4. Warranty will be null and void if the item is damaged due to misuse, neglect, lightning, surge or damage as a result of improper use.
    5. SimulatorCave is not liable for damage due to power failures during Firmware updates of hardware. The is the customers responsibility to ensure a stable and reliable power supply before initiating firmware updates on electronic equipment.
    6. A customer may choose to return an unwanted item within 7 days of purchase subject to a 20% handling fee applicable and subject to the item be returned in the original packaging and in full working order and without any visible or functional damage.

Warranty on Pre-Owned items purchased

  1. Warranties are not transferrable and exists with the original purchaser and SimulatorCave.
  2. SimulatorCave provides a limited warranty on all pre-owned items sold as indicated on the invoice.
  3. In the event of a customer reporting a fault on an item purchased during the warranty period:
    • SimulatorCave will firstly endeavour to repair the item within reasonable time;
    • In the event if the item cannot be repaired satisfactorily, SimulatorCave will exchange the item with a similar one with the customers approval.
    • Lastly, if both of the above options cannot be fulfilled, SimulatorCave will refund the full purchase price to the purchaser.