Refunds
- Should a purchased item be faulty on opening the packaging, SimulatorCave will exchange the item subject to the customer reporting the faulty item on unboxing within 24 hours of receiving the item.
- A customer may choose to return an unwanted item within 7 days of purchase subject to a 20% handling fee applicable and subject to the item be returned in the original packaging and in full working order and without any visible or functional damage.
- Customer is responsible for shipping/courier services & insurance for such on all Returns for Refund.
Shipping terms and conditions
- On request, SimulatorCave will arrange shipping on behalf of you, the purchaser, as a value-added service to you. SimulatorCave is not liable for any damage or loss in or during shipping. The risk of loss and/or damage during shipping lies between the courier company and you, the purchaser.
- Since Courier services limit claims of loss or damage to R1000, we recommend requesting additional liability cover should you choose a delivery option or ensure shipments are covered by personal or household insurance products.
- The Customer/Purchaser is responsible for shipping/courier services & insurance for such on all Repair/Exchange/Refunds
Warranty on NEW items purchased
- Original Manufacturers warranties apply on all NEW units Sold as per the manufacturer’s terms and conditions.
- SimulatorCave manufactured equipment is covered for a period of 24 months from date of sale against manufacturing defects.
- Fanatec Equipment is covered by a 12 Month Limited Warranty from date of sale effective 3 July 2024 as per Fanatec Terms and Conditions HERE.
- MOZA equipment is covered by a limited warranty from date of sale depending on the specific item purchased as per MOZA Terms and Conditions HERE
- SimulatorCave will cover all costs and logistics involved in the event of an item needed to be returned to a supplier outside of South Africa for repair within the warranty period as stated above.
- Should a purchased item be faulty on opening the packaging, SimulatorCave will exchange the item subject to the customer reporting the faulty item on unboxing within 24 hours of receiving the item.
- Warranty will be null and void if the item is damaged due to misuse, neglect, lightning, surge or damage as a result of improper use, as described by the OEM warranties
- SimulatorCave is not liable for damage due to power failures during Firmware updates of electronic hardware. It is the customers responsibility to ensure a stable and reliable power supply before initiating firmware updates on electronic equipment.
- Warranties are not transferrable and exists with the original purchaser and SimulatorCave.
- A customer may choose to return an unwanted item within 7 days of purchase subject to a 20% handling fee applicable and subject to the item be returned in the original packaging and in full working order and without any visible or functional damage.
Warranty on Pre-Owned items purchased
- Warranties are not transferrable and exists with the original purchaser and SimulatorCave.
- SimulatorCave provides a limited warranty on all pre-owned items sold as indicated on the invoice.
- In the event of a customer reporting a fault on an item purchased during the warranty period:
- SimulatorCave will firstly endeavor to repair the item within reasonable time;
- In the event if the item cannot be repaired satisfactorily, SimulatorCave will exchange the item with a similar one with the customers approval.
- Lastly, if both of the above options cannot be fulfilled, SimulatorCave will refund the full purchase price to the purchaser.
Need help?
Contact us at info@simulatorcave.com for questions related to refunds and returns.